Cartoon illustration of a cute dog with gray and white fur, black eyes, and a black nose, wearing a green bow around its neck.
Cartoon illustration of a dog's face with blue and brown fur, black eyes, and a blue collar with a yellow tag, against a black background.
A cartoon illustration of a cute dog with fluffy brown fur and black eyes, wearing a light green collar.

FAQ

  • How often does my dog require grooming?

    How much grooming a dog needs depends on its breed, age, and health. Regular grooming helps to ensure the dog is healthy and comfortable. While many dogs shed others, such as the Poodle, do not shed and require grooming every 4-12 weeks.

  • What is your cancellation policy?

    We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment so we can fill that time slot. Appointments cancelled within 24 hours of appointment start time will be charged 50% of service total. We understand things come up! If rescheduling, not cancelling, within 24 hours contact us to see if we can avoid the cancellation fee. Appointments cancelled within 12 hours of star time will be charged 50% appointment total.

  • Do you crate dogs?

    We do have crates on site for logistic purposes if a dog needs to hang out for things like waiting for pick up or slight appointment overlaps although we do our best to avoid this! We really appreciate timely owner pick up to avoid housing dogs as much as possible. We do not cage dry dogs or hold them in crates for extended periods of time. If your dog is crate aggressive let us know and we can give additional notice for groom end time estimate for pick up, or keep in our holding room vs a crate.

  • What if my dog has matting?

    The price you pay may increase based on your pet's coat condition, if extra work is required, and if special handling is required. Each pet is evaluated before services are performed so you know exactly what you are getting.

  • Can I book multiple dogs at once?

    Absolutely! Either book back to back appointment times, the same time slot with multiple groomers, or let us know that you are booking for two dogs so that we can adjust your appointment time accordingly. If new clients, please just make sure to fill out the new client form for both pups so we have each dog’s specific info.

  • Do you do you 1:1 grooming?

    1:1 to us means one groomer per dog! We have a stylist assigned to each dog on site during their appointment window. This does not mean your pup is the only dog on site at their appointment time. We have mutliple grooming stations tables located in our salon so on a typical day there are pups being worked on in the same space within a few feet of each other. If you have a dog with dog reactivity we may not be the best option depending on the level of severity.